Effective Date: 15 September 2025
Solihull Wellbeing Clinic (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website www.solihullwellbeingclinic.com (“the Site”).
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you visit or interact with our Site:
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Personal Information: Information you provide directly, such as your name, email address, phone number, or any details submitted via contact forms or chat.
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Usage Data: Information about how you use the Site, such as pages viewed, time spent, and actions taken.
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Technical Data: Your IP address, browser type, operating system, device information, and cookies.
2. How We Collect Information
We collect information in the following ways:
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Directly from you: When you contact us via forms, email, or chat.
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Automatically: Through cookies and tracking technologies when you browse our Site.
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Third-party services: From tools we use to enhance your experience, such as:
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Google Analytics: To understand how visitors use our Site and improve our services.
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Brevo Chat Add-ons: To provide real-time support and communication with visitors.
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3. How We Use Your Information
We may use your information for purposes such as:
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Responding to your enquiries or requests.
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Providing customer support via chat or email.
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Improving our website, services, and user experience.
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Monitoring website traffic and usage trends.
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Complying with legal obligations.
4. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. These include:
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Essential cookies: Necessary for website functionality.
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Analytics cookies (Google Analytics): Help us understand how visitors interact with the Site.
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Chat functionality (Brevo): Enables communication features.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only with:
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Service providers: Such as Google and Brevo, strictly for the purpose of operating analytics and chat services.
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Legal requirements: If required by law, regulation, or government request.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you.
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Request correction or deletion of your data.
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Withdraw consent to data processing.
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Object to or restrict certain processing activities.
To exercise these rights, please contact us using the details below.
8. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us