Effective Date: 15 September 2025

Solihull Wellbeing Clinic (“we,” “our,” or “us”) uses cookies and similar technologies on www.solihullwellbeingclinic.com (“the Site”) to improve your browsing experience, provide chat support, and analyze how the Site is used. This Cookies Policy explains what cookies are, how we use them, and how you can manage your preferences.

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1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website recognize your device, store preferences, and improve functionality.

Cookies can be:

• Session cookies: Temporary and deleted once you close your browser.

• Persistent cookies: Remain on your device for a set period or until deleted.

• First-party cookies: Placed directly by our Site.

• Third-party cookies: Placed by external services we use (e.g., Google, Brevo).

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2. Types of Cookies We Use

1. Essential Cookies

   • Necessary for the website to function (e.g., navigation, page load).

   • Cannot be switched off in our systems.

2. Analytics Cookies (Google Analytics)

   • Help us understand how visitors use the Site.

   • Collect data such as pages visited, time spent, and traffic sources.

   • Data is aggregated and anonymous.

3. Chat & Functionality Cookies (Brevo Chat Add-ons)

   • Allow real-time support and communication with visitors.

   • May store preferences for smoother interaction.

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3. How We Use Cookies

We use cookies to:

• Ensure the Site works correctly.

• Improve performance and usability.

• Monitor and analyze traffic patterns.

• Enable chat functionality and customer support.

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4. Managing Cookies

You have control over your cookie preferences:

• Browser Settings: Most browsers allow you to block or delete cookies. Check your browser’s help section for instructions.

• Opt-out of Google Analytics: You can install the Google Analytics Opt-out Browser Add-on.

• Consent Banner: On your first visit, you will see a banner allowing you to accept or reject non-essential cookies.

Please note: If you disable certain cookies, some parts of the Site may not function properly.

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5. Changes to This Cookies Policy

We may update this Cookies Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

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6. Contact Us

If you have any questions about this Cookies Policy or how we use cookies, please contact us